Yale FAQ

What products should I get?

This is very dependent upon your locations, connectivity, and property needs! Yale's distributor Home Controls is available for product advice and troubleshooting help with any of your projects. 

• FREE Product Advice
  Need some help making a parts list for a new project? Want to compare similar systems? Can you benefit from a review of all of their products? Home Controls can offer you an unbiased overview of products available to you – we might even suggest something you never even considered.
• FREE System Design
  They understand how precious your time is – so let them help! Home Controls offers Custom System Designs, perfect for special projects that require expert assistance. With a small product deposit of $500, our experienced Technical Team at Home Controls creates a custom design just for you. Your $500 deposit is then credited towards your product purchase – which means once you purchase your products through Home Controls, the design is 100% FREE!
• FREE Tech Support
  They are committed to providing you with the best free technical support in the industry, to help you with product advice, system design, and of course troubleshooting. Just call 858-693-8887 weekdays between 7:00 a.m. and 5:00 p.m. Pacific Time.

Does Yale offer a service where all locks can use the same key?

Yes, Yale offers two keying options depending on your needs:

• Keyed Alike & Master Key Service: All locks are keyed the same, meaning one key can unlock all locks, and the master key will also open all locks.

• Keyed Different & Master Key Service: Each lock is keyed differently, so individual keys only open their specific lock, but the master key will still open all locks.
  
  

What is the cost of the Yale Keyed & Master Key Service?

The cost is $8.49 per lock.

What is the lead time for Yale Master Keyed services?

The lead time for the Master Keyed service is approximately 1 week.

How do I order Yale locks with Master Key service?

Email us at [e-mail], and our team will gladly assist you with placing your order.

What is the Yale Wi-FI Upgrade Kit?

The Yale Wi-Fi & Bluetooth Upgrade Kit controls your Yale Assure Lock via Wi-Fi and Bluetooth technology. This upgrade kit for Yale Assure locks and levers includes a Wi-Fi and Bluetooth module and the Yale Connect Wi-Fi Bridge. Once connected to the Yale Access app, you'll be able to lock/unlock your door remotely, share access, and see who comes and goes using your smartphone (iOS and Android). The Yale Access app transforms your smartphone into a key, allowing you to unlock your door as you approach it just by having your phone in your pocket.

What is required to use the Yale Wi-Fi Upgrade Kit?

It requires a compatible Yale Assure Lock or Assure Lever, Wi-Fi, 110/220V Outlet, Free Yale Access app. Only one module can be used per lock. If your lock already has a module installed, you can only add this module by removing your existing module. Voice Control: Works with Amazon Alexa, Hey Google and Apple HomeKit. 

What is the Yale Smart Module?

The Yale Wi-Fi Smart Module for Assure Locks and Levers connects your Yale lock to the Yale Access mobile app via Wi-Fi, no smart hub or Yale Connect Wi-Fi Bridge necessary. Once connected to the Yale Access app, you'll be able to lock/unlock your door remotely, share access with family and friends, and review device activity using your smartphone (iOS and Android). The Yale Access mobile app transforms your smartphone into a key, allowing you to unlock your door as you approach it just by having your phone in your pocket. Additionally, the Yale Access mobile app lets you check your lock's status any time and it will send you alerts whenever the status of your smart lock changes. NOTE: Only one module can be used per lock. If your lock already has a module installed, you can only add this module by removing your existing module. 

What is the August Connect Wi-Fi Bridge?

The Connect Wi-Fi Bridge lets you lock and unlock your door from your phone, from anywhere. It is compatible with IOS and Android smartphones and allows you to see notifications and updates to your activity feed from all of your August products, no matter where you are. 

What are the benefits of an August Wi-Fi Smart Lock?

You can remotely lock or unlock the door, check door status, grant virtual guest keys, and see who’s coming and going. Or use your favorite voice assistant to control your door. It's easy to install and attaches to your existing deadbolt on the inside of your door so you can keep your original keys. And with built-in Wi-Fi, the August Wi-Fi Smart Lock requires no additional bridge to connect.

How many August Wi-Fi Bridges do I need if I have more than one August Smart Lock? 

The ratio of August Smart Locks to August Wi-Fi bridges is 1:1. For example, if you have a home with three August Smart Locks, you will also need three August Wi-Fi bridges. 

How many guests can I have on my August Wi-Fi Smart Lock?

Currently, there is no limit to the number of guests associated with one lock.

How do I install the lock/device?

Because they offer such a large collection of devices, the installation process will vary from product to product. The lock will include directions for installation and helpful videos can be accessed through their app.

To use your Bluetooth smart front door lock, you will need to download the Yale Home app. The app is available for Apple and Android devices. Search your app store for "Yale Home." If you already have an account, you can log in to manage your account. If you don’t have an account, you can sign up for free!

(The Yale Home app uses Bluetooth technology to communicate with your Smart digital lock. Ensure that Bluetooth is turned ON on your device and that Bluetooth is enabled on your lock. Once you have connected your app to your lock, you can manage guest access and monitor your lock’s activity anytime, anywhere!)

Is there a warranty?

Warranty policies vary between manufacturers. Yale's distributor Home Controls may be able to honor the warranty, you may need to contact Yale directly, or a combination of both may be required. Contact [e-mail] with any warranty needs.