Kwikset Cancellation & Return Policy

Cancellation Policy
No cancellations.

Return Policy
If you are not entirely satisfied with your purchase, you can return the item within 30 days for a full refund of the item cost. Return postage is at the purchaser's expense. To be eligible for a return:

• Item must be unused and in the same condition that you received it. Item must be in the original packaging, with all original instructions and other included accessories.
• Item must be received within 30 calendar days from the date you received it.
• Item must be returned with a supplied Return Authorization (RA) number.
• Item must not be included on the ineligible products list:
  • Damaged Items: Includes any item that has been used, installed, customized, programmed or damaged, such as the main product, the packaging/box, instructions, or other included accessories.
  • Expired Warranty: Includes defective items that do not meet manufacturer warranty policies.
  • Incomplete Items: Includes any item that is missing pieces or accessories (screws, cables, wire caps, mounting tape, and all other items originally included with the item).
  • Open Box: Open box products are uninstalled items that have been returned to us. The box is opened, damaged, or missing; however, the item is still in new condition. All sales on Open Box products are final and are not eligible for return. All manufacturer warranties are still valid.
    
    Note: Items that do not meet eligibility criteria are subject to a 30% restocking fee, or the return may be denied.

Read the full return policy for Kwikset's distributor, Home Controls, here.

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