How will my order be shipped?
Orders will be shipped through standard carriers like UPS, FedEx, or USPS. Large, bulky items like bathtubs or appliances will be delivered via freight delivery.
How long will it take to get my order?
Shipping times start when the item leaves the warehouse. Delivery varies based on the method chosen:
Standard Ground Shipping: 1-5 business days
Second Day Air: 2 business days
Next Day Air: 1 business day
What is Freight Delivery?
Freight delivery is for heavy or oversized items. The shipment will arrive curbside, and the recipient will need to move it inside.
Will the freight delivery service bring my shipment inside?
No, freight delivery is curbside only. The recipient is responsible for bringing it in.
Does my order qualify for free shipping?
Free shipping applies for:
Orders over $49 (standard ground shipping)
Orders over $1499 (freight shipping)
Where does Ferguson Home ship to?
Ferguson Home ships to any address in the contiguous United States, Alaska, and Hawaii (no PO boxes).
Can my order be shipped to a P.O. box?
No, Ferguson Home cannot ship to PO boxes.
What happens after I place my order?
Members will receive an email confirmation and another one with tracking information once the order ships.
Where can I find the manufacturer warranty info?
Warranty information is available on the product page. For more details, members can contact Ferguson Home for assistance.
My product is on backorder, what do I need to know?
Backordered items are charged upfront to reserve them. Members will receive an email within 24 hours if an item is backordered with an estimated shipping date.
What should I do if my order arrives damaged?
Inspect your order upon delivery. If there are any damages, report them to Ferguson Home immediately. They will guide you through the process of getting a replacement or refund.
How do I return an item?
Ferguson Home accepts returns within 30 days of delivery. The items must be in new and unused condition. Contact their customer service to initiate a return and get a return authorization number.
How do I get tax exemption for my purchases?
If you are eligible for tax exemption, provide the necessary documentation to Ferguson Home’s customer service before placing your order. They will assist you with setting up your account for tax-exempt purchases.
How do I upgrade to a Pro account?
Click here to upgrade your account to a Pro account.
Which brands are excluded from discounts?
| Manufacturer | Category |
|---|---|
| AGA | Appliances |
| Aker | Plumbing |
| Alfresco | Appliances |
| Aquarius | Plumbing |
| Aritsan Grills | Appliances |
| Asko | Appliances |
| Azure | Plumbing |
| Baldwin | Hardware |
| Bertazzoni | HVAC |
| Best Range Hoods | Appliances |
| BlueStar | Appliances |
| Brass Craft | Plumbing |
| California Faucets | Plumbing |
| Cove | Appliances |
| Dacor | Appliances |
| DXV | Plumbing |
| Fanimation | Lighting |
| Fisher and Paykel | Appliances |
| Florestone | Plumbing |
| Gaggenau | Appliances |
| Hestan | Appliances |
| Hooker Furniture | Home Decor |
| Hyrdrosystems | Plumbing |
| Ice-O-Matic | Appliances |
| Infratech | Appliances |
| JennAir | Appliances |
| Jorger | Plumbing |
| Kovacs | Lighting |
| Liebherr | Appliances |
| Lynx Grills | Appliances |
| Manitowoc | Appliances |
| Miele | Appliances |
| MinkaAire | Lighting |
| Monogram | Plumbing |
| Mustee & Sons | Plumbing |
| Perlick | Appliances |
| Precision Plumbing Products | Plumbing |
| Riobel | Plumbing |
| Scotsman | Appliances |
| Scotsman Residential | Appliances |
| Sedona by Lynx | Appliances |
| Smeg | Appliances |
| Stone Forest | Plumbing |
| Sub-Zero | Appliances |
| Superiore | Appliances |
| Thermador | Appliances |
| TRUE | Appliances |
| True Residential | Appliances |
| TurboAir | Appliances |
| Viking | Appliances |
| Watermark Designs Ltd. | Plumbing |
| Waterstone | Plumbing |
| Wolf | Appliances |
| ZLINE | Appliances |
Need assistance with an order? We're here to help!
Contact us at help@hostgpo.com, call us at 424-422-0486, or connect over chat support in the bottom corner. We look forward to hearing from you!
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