Four Hands FAQ

What makes your Four Hands partnership unique?
Four Hands typically delivers via threshold freight service to commercial locations with a loading dock that can accommodate a 53-foot trailer.

Through our partnership, we’re able to offer both White Glove and Threshold delivery to commercial and residential locations, including properties without loading docks.

This gives our members significantly more flexibility when furnishing short-term rentals, apartments, single-family homes, and boutique hospitality properties.

White Glove service includes in-room placement, assembly, and packaging removal, making it especially valuable for residential installations and time-sensitive turnovers.

What types of furniture does Four Hands offer?
Four Hands provides a wide array of high-quality furniture and home décor, blending global design inspirations with both traditional and modern aesthetics. Their pieces are ideal for short-term rentals, offering both style and functionality.

Where is Four Hands furniture designed?
All Four Hands pieces are designed in-house. Their team researches trends, selects materials, and works with global artisans to create one-of-a-kind designs that are exclusive to the brand.

How often does Four Hands release new products?
Four Hands adds over 2,000 new pieces to their assortment each year. With more than 18,000 styles available online, there’s always something fresh to explore when furnishing or updating your space.

Can I change or cancel my order after it's been placed?
If the order has not been processed, we can request to change or cancel the order. However, in-stock orders are typically processed within 24-48 hours. 

What is Four Hands' return policy?
Four Hands does not offer returns or refunds under their return policy. All products are deemed accepted by the customer upon delivery. If you believe your order is missing, incorrect, or damaged, please notify us at [e-mail] right away. 

How does delivery scheduling work?
Once your shipment is 1 to 2 days away from being ready for delivery, the carrier will contact you directly to schedule the delivery window. Be sure to provide the correct contact information for scheduling at the time of ordering.

Can the carrier deliver up a flight of stairs?

Our pricing includes one standard flight of stairs for a second-story home. If the order is going to an apartment with an elevator, there are no stair fees.

Additional charges only apply if the item cannot fit in the freight elevator and the team needs to carry it up multiple flights of stairs.