Master Spas Order Change & Return Policy

Cancellation Policy
Orders can be canceled within 3 days from order placement by contacting [e-mail]. 

Change Order Policy
Orders can be changed prior to shipping by contacting [e-mail]. 

Return Policy
Hot tubs and swim spas are not returnable. Chilly GOAT Cold Tubs have a 30-day return policy, but members are responsible for return shipping costs and a 10% restocking fee. 

Need assistance with an order? We're here to help!
Contact us at [e-mail], call us at 424-422-0486, or connect over chat support in the bottom corner. We look forward to hearing from you!