Walker Edison FAQ

Can I rush shipping with Walker Edison?

Walker Edison does not offer overnight or rush shipping at this time. 

My tracking number isn't working? What do I do?
Please allow 24 hours for your tracking number to show movement after it has been sent to you. During high shipping seasons, it may take up to 3 business days for your tracking number to be updated by the carrier.

What if I have an issue during assembly?
For additional help assembling a product, or for any other customer support issue, please contact [e-mail] and include your order number.

My box is missing the assembly guide. What do I do?

Please click here to view some of Walker Edison's top requested assembly guides. If the guide you are looking for is not found on this please reach out to [e-mail].

What if my order arrives damaged?

If you need help with a damaged item please contact [e-mail] and include your order number.

Can Walker Edison hold a package for delivery?

Walker Edison is unable to honor specific ship dates nor can they hold a package for later delivery. To learn more about becoming a delivery pro, check out the article "Become A Delivery Pro! - FedEx Delivery Manager."

How can I make changes to my delivery with FedEx?

If you need to make changes to your FedEx delivery, you can sign up for a free FedEx Delivery Manafger account. This account allows you to customize your deliveries by choosing a delivery time, holding packages for pickup, changing the delivery address, or authorizing the release of packages without requiring a signature. To learn more about becoming a delivery pro, check out the article "Become A Delivery Pro! - FedEx Delivery Manager."

Does Walker Edison accept returns? 

Walker Edison offers a 30-day return policy on most orders. Returns will be accepted within 30 days of delivery, in their original packaging. Assembled and final sales items cannot be returned.

For returns not due to defective, damaged, or incorrectly shipped products, Walker Edison charges a flat fee of $50 per item (“Flat Fee”) in addition to a restocking fee of 10% of what you paid for the product(s) (“Restocking Fee”). As soon as the returned product(s) are received back to their warehouse in good condition, a refund (minus the Flat Fee and Restocking Fee) will be issued to your original form of payment. For more details, see the Walker Edison return policy.

If you need assistance with a return, please reach out to [e-mail] and include your order number and the item(s).

Does Walker Edison offer a product warranty?

Walker Edison offers a 30-day warranty against manufacturer defects, damaged and/or missing parts. If there are any issues with your product during this time, please reach out to [e-mail] and include your order number and the affected item.