The attached PDF answers common questions about Schlage’s E-Lock product line and includes helpful video links that walk you through installing and using the Connect and Encode electronic access systems.
For Encode locks experiencing connectivity issues, unresponsiveness, or battery concerns, please refer to the attached Troubleshooting Guide.
HostGPO members also get access to premium technical support from Schlage:
Phone: 1-855-753-5356 option 2 (M-Sat)
Schedule a call with tech support
Email: res.techsupport@allegion.com (24 hour response time)
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