DIRECTV FAQ – HostGPO

Is there a contract required?

No. There is no minimum contract requirement. Members can cancel service at any time.

Are there any early termination fees?

There are no early termination fees. However, if you cancel service within the first 12 months, any DIRECTV-provided equipment must be returned.

If equipment is not returned, you will be invoiced $250 per device.

Service remains active through the end of your current billing cycle after cancellation.

Is there a minimum number of units required to sign up?

No. There is no minimum unit requirement to enroll in the DIRECTV program.

How do I get started?

Getting started is simple:

Review the DIRECTV package options and pricing.
Complete the HostGPO interest form.
The authorized DIRECTV provider team will contact you to provide a quote and guide you through setup and activation.

During your intro call, they will help determine which program option is the best fit for your property.

What areas does DIRECTV service?

DIRECTV services properties across the United States, including Alaska and Hawaii. Service is not available in Puerto Rico or the U.S. Virgin Islands.

What packages are available?

Multiple channel packages are available, offering live TV, on-demand content, DVR functionality, and access to streaming apps. Some packages include regional sports networks. Pricing varies based on the package selected.

Please note that Netflix is not included and requires a separate subscription.

Do I need special equipment?

If a device is needed, a streaming box and remote can be provided. The first device is included, and additional devices may be added if required.

A one-time master login is required during setup to activate streaming apps.

If you cancel service within 12 months, all provided equipment must be returned, or a $250 per device charge will apply.

What if I already have DIRECTV service?

If you currently have a retail DIRECTV or DIRECTV Stream account, a new bulk account may need to be created. The onboarding team will guide you through the appropriate transition steps.

How long does activation take?

Once you complete enrollment and receive your quote, activation timelines depend on your property size and setup needs. The onboarding team will provide a clear timeline during your consultation.

Who do I contact for support?

For enrollment or sales questions, contact HostGPO@getgrooven.com.

For activation, billing, cancellations, or service support, contact:

support@getgrooven.com
801-396-2037