Samsung Cancellation & Return Policy

Cancellation Policy

Orders can be canceled before they enter the shipping process. Once an order has been processed or shipped, it can no longer be canceled and must follow the return process instead.

If you need help determining whether your order is still eligible for cancellation, contact [e-mail] as soon as possible.

Return Policy

• Most Samsung products are eligible for return within 15 days of delivery.

• Items must be returned in original packaging, unused, and in resalable condition.

• Some products, including customized items or certain commercial products, may not be eligible for return.

Return eligibility and instructions are provided during the return request process.

Return Shipping

• If the return is due to a defective product or a shipping error, Samsung typically covers return shipping.

• For non-defective returns, return shipping costs may apply and are deducted from the refund.