Igloohome FAQ

Do I need to be near the igloohome smart lock to create a PIN code?
As long as the igloohome app is connected to the internet, PINs can be created remotely.

How many PIN codes can I set?
You can set up to 199 PIN codes!

How do I connect/integrate my lock to other software?
Igloohome locks connect to a growing list of services and platforms! Explore them all here: https://connect.igloocompany.co/

Can I create my own PIN codes?
With algoPIN™ technology, the PIN codes are generated at random. After these PIN codes have been generated, you can edit the PIN code when in Bluetooth range to your desired code.

How do the locks function offline?
To read more about the offline functionality of the locks, read here.

How do I verify my discount has been applied?
After requesting a coupon code from the igloohome partner page, enter the code at checkout to instantly apply your discount.

How can I make changes to my delivery with UPS?
By signing up for a free UPS My Choice account, you can customize your deliveries by choosing a delivery time, holding packages for pickup, changing the delivery address, or authorizing the release of packages without requiring a signature. To learn more about becoming a delivery pro with UPS My Choice, check out Become a Delivery Pro! - UPS My Choice.

Does Igloohome accept returns?
Yes, you may return most items within 30 days from the original purchase date. See the full Igloohome return policy for more details.