Helix Cancellation & Return Policy

Cancellation Policy

Requests to cancel a Helix order must be submitted the same day the order is placed.

Because Helix orders move quickly into processing, cancellations are not guaranteed. Once an order has been processed, shipped, or fulfilled by the manufacturer, we may not be able to cancel it.

Return Policy

Helix orders placed through HostGPO are wholesale orders and do not qualify for returns or the 120-night sleep trial advertised on helixsleep.com.

Returns are accepted within 30 days for defective or damaged items only.

If Helix approves a return exception, return fees may apply:

Return to Sender: A $75 fee may apply if the package is still in transit and needs to be returned to Helix.

Call Tag Pickup: A $150 fee may apply if the package has already been delivered and needs to be picked up and returned to Helix.

Please contact HostGPO before refusing delivery, requesting a return, or attempting to send a Helix item back. Our team can confirm the available options based on the order status and the issue reported.

Review the list of frequently asked questions about Helix mattresses, including the 120-night sleep trial, on the Helix FAQ page.

Need assistance with an order? We’re here to help! Contact us at [e-mail], call us at 424-422-0486, or connect with us over chat support in the bottom corner.