Does everything come in one kit ready to assemble?
Yes. Every Backyard Discovery product arrives as a complete kit with pre-cut, pre-drilled components and all required hardware included. There are no hidden costs or missing pieces, and each component is designed to fit together seamlessly.
Is assembly really manageable for most customers?
Yes. Backyard Discovery provides clear, easy-to-follow instructions written in plain language. For added support, customers also have access to step-by-step 3D assembly guidance through the BILT® app, allowing you to visualize each stage of the build process.
How much does shipping cost?
Shipping is free on all Backyard Discovery products.
What kind of warranty is included?
All Backyard Discovery products come with a full coverage, comprehensive 5-year warranty that includes every component with no limitations.
Can I speak with a live customer support representative?
Yes. Backyard Discovery offers dedicated customer support by phone, email, and live chat. Their team is available to assist with product selection, assembly questions, and post-purchase support.
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