POLYWOOD FAQ

What makes POLYWOOD furniture different from other outdoor furniture?
POLYWOOD was the first to create all-weather furniture made from recycled plastics over 30 years ago. Its durable, heavy-duty lumber resists splintering, cracking, chipping, peeling, or rotting, making it an ideal choice for high-traffic rental properties.

How weather-resistant is POLYWOOD furniture?
POLYWOOD’s ClimateTuff™ materials are engineered to withstand extreme weather conditions, including hot sun, heavy rain, snow, salt spray, and strong winds. It is designed to be left outdoors year-round without deterioration.

Does POLYWOOD furniture fade over time?
No. POLYWOOD furniture is made with ColorStay™ technology, where UV-inhibiting compounds are fully integrated into the material, preventing fading even with long-term sun exposure.

How should POLYWOOD furniture be cleaned?
POLYWOOD furniture is low-maintenance and can be cleaned using soap, water, and a soft-bristle brush. A high-pressure power washer (not exceeding 1,500 psi) can also be used for deeper cleaning.

How long does it take for a POLYWOOD order to ship?
Orders are processed within 24 hours and typically ship within 5-10 business days, depending on the product. Most deliveries arrive within 15 business days, but timelines may vary based on carrier schedules.

Can an order be canceled or changed after it is placed?
Orders can be canceled up until the day they ship. However, POLYWOOD does not allow modifications to existing orders. If changes are needed, the original order must be canceled and a new order placed.

What is POLYWOOD’s return policy?
POLYWOOD offers a 30-day hassle-free return policy. Items must be in unused condition and returned in their original packaging. Customers are responsible for return shipping costs.

Does POLYWOOD furniture require assembly?
Some POLYWOOD furniture arrives fully assembled, while others require minimal assembly, typically taking less than 30 minutes. Necessary tools and instructions are included.

Does POLYWOOD furniture need to be stored or covered in winter?
POLYWOOD furniture is built for year-round outdoor use and does not require storage or covers. However, using covers can help minimize seasonal cleaning and extend the furniture’s lifespan.

How can an order be tracked after shipping?
Once an order ships, POLYWOOD provides tracking details via email. Small items shipped via UPS, FedEx, or USPS do not require scheduling, while larger items shipped via LTL freight carriers may require delivery coordination.

Need assistance with an order? We're here to help!
Contact us at [e-mail], call us at 424-422-0486, or connect over chat support in the bottom corner. We look forward to hearing from you!